Frequently Asked Questions
Everything you need to know about your AYANEO handheld gaming experience.
What is the typical shipping timeframe for AYANEO products?
Orders for in-stock items are generally processed within 3-5 business days. For Indiegogo backers and pre-orders, shipping follows the specific timeline provided in the campaign updates, typically delivered via international express couriers.
Do AYANEO devices come with a warranty?
Yes, all AYANEO handhelds come with a one-year limited warranty that covers manufacturing defects. This warranty ensures that your device performs as expected under normal usage conditions.
What is your return policy for electronics?
We offer a 7-day return policy for products with quality issues. Please note that for non-quality related returns, the device must be unopened and in its original packaging, and the customer may be responsible for shipping fees and restocking costs.
Are customs duties and taxes included in the price?
Prices listed on our store typically do not include VAT, GST, or other customs duties. Customers are responsible for paying any import taxes required by their local customs office upon the device's arrival.
Can I upgrade the SSD or RAM on my AYANEO device?
Most AYANEO models allow for SSD upgrades; however, RAM is typically soldered to the motherboard and cannot be upgraded. We recommend checking the specific technical specifications for your model before attempting any hardware modifications.
Which payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various international payment gateways to ensure a secure and convenient checkout process.