Returns & Exchanges

AYANEO is committed to providing high-performance gaming handhelds and offers a 7-day window for returns on items in their original, unopened condition. If you experience technical hardware issues, our dedicated support team is available to facilitate repairs or replacements under our standard warranty policy.

1

Initiate a Return Request

Contact our official customer service team at [email protected] within 7 days of delivery to provide your order number and the reason for your return.

2

Technical Inspection

For hardware-related claims, our engineers will review your submitted photos or videos to determine if the issue can be resolved via a software update or requires a physical return.

3

Secure Packaging

Once approved, pack the device in its original retail box including all accessories, cables, and manuals to ensure the item is protected during international transit.

4

Processing and Refund

After our warehouse receives and inspects the device for signs of use or damage, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing